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2019 Member Survey Results: High level of satisfaction with AmCham Taipei

Advocacy is the service most AmCham Taipei members value the most. The vast majority of the membership is satisfied with the organization. The events that interest them the most are industry forums and panel discussions. About half read our Taiwan Business TOPICS magazine at least once a month.

Those were the main takeaways from a survey that was sent to all AmCham members last month. The information was invaluable to the staff and Board of Governors. The feedback will be used to make adjustments and improvements so that we can better serve our members. The number of responses: 142 in 2019 vs 111 in 2017

Question 1: What services do you value most?

  • Advocacy 53.5%
  • Networking 14%
  • Information Sharing 15.5%
  • Events 6%
  • Publications 10.6%

Question 2: Overall, are you satisfied or dissatisfied with AmCham?

  • Very satisfied 27.5%
  • Satisfied 52%
  • Neutral 20%
  • Dissatisfied .7%
  • Very Dissatisfied 0%

Question 3: What kind of AmCham events interest you the most? (choose top 3)

  • Industry forums & panel discussions 83%
  • Talks by corporate leaders 75%
  • Speeches by government officials 65%
  • Networking events 31%
  • Professional development 19%
  • Field trips 19%

Question 4: How would you rate AmCham’s advocacy efforts?

  • Excellent 31%
  • Good 50%
  • Fair 11%
  • Poor 2%
  • Not applicable 7%

Question 5: How do you read Taiwan Business TOPICS magazine?

  • Hard copy 46%
  • Online 22%
  • Both 28%
  • Neither 4%

Question 6: How often do you read TOPICS online and/or in print?

  • Once a month 47%
  • A few times a month 25%
  • Less than once a month 20%
  • About once a week 6%
  • A few times a week 2.2%

AmCham greatly appreciates all members who participated in the survey. The organization aims to do a survey every year to gauge the membership’s interests and monitor the organization’s performance.

To thank the community for participating in the survey, a lucky draw contest was held and three lucky winners were selected:

  • Alex Lin from Herbalife
  • Ronald Chen from Santa Fe Relocation
  • Jay Yu from Monolithic Power Systems

The chamber always welcomes suggestions, complaints and encouragement from members. If you didn’t have a chance to complete the survey or have feedback you would like to share, please contact us here.

2017 AmCham Membership Satisfaction Survey

At AmCham Taipei, we are constantly working to deliver a great experience for our members and looking for ways to further improve our services. Between May 18 and June 23, we conducted a Membership Satisfaction Survey consisting of 12 questions. A total of 111 AmCham Taipei members responded to the survey with their feedback.

“The Membership Satisfaction Survey provides valuable insight into the needs of our members,” said Andrea Wu, president of the Chamber. “It serves as a benchmark for our performance and provides a comparative measure of our success from year to year.”

AmCham Taipei is grateful to all members who participated in the survey. As a token of our appreciation, a lucky draw contest was held, with prizes to three participants.

The Membership Satisfaction Survey not only reflects areas of success and needed improvement but also helps inform future AmCham Taipei initiatives and priorities. Future surveys will enable us to track the results of our member satisfaction efforts over time.

Here are the results of the 2017 Membership Survey (click images to enlarge):

2017 Business Climate Survey Press Conference

Representatives of some 30 Taiwan media organizations came to AmCham Taipei’s Lincoln Room today for a briefing by Chamber chairman Albert Chang, managing partner in Taiwan for the global consulting firm McKinsey & Co., on the results of AmCham’s 2017 Business Climate Survey. The seventh annual survey was conducted between October and December last year, with 173 top executives of AmCham’s member companies responding.

Chang stressed that the survey respondents view Taiwan as a positive business environment. Most companies made money in 2016 and expect good revenue and profits in the year to come, and they are continuing to invest in this market and add more employment.

Albert_Chang_BCS_2017

Albert Chang, Chamber chairman Albert Chang, managing partner in Taiwan for the global consulting firm McKinsey & Co., presents AmCham’s 2017 Business Climate Survey.

“The problem is that the pace of improvement is not fast enough,” said Chang. He noted that three areas in particular stood out as needing government attention:

1) Government regulations and the rules-making process. Needed is more transparency, consistency, and prior consultation with stakeholders. Chang commended the government of Premier Lin Chuan for recently increasing the notice and comment period for new regulations from 14 to 60 days, and urged government agencies to fully utilize this platform by providing meaningful responses to public comments.

2) The new Labor Law provisions. Chang described the new amendments as a “big headache for many companies” both in terms of increased costs and continued lack of clarity about how to be in compliance.

3) Cross-Strait relations. “Investors value certainty and stability,” Chang observed.

Other points covered by the survey include:

  • Trade agreements. Although the Trump administration has withdrawn the U.S. from the Trans-Pacific Partnership, new opportunities may arise for strengthening U.S.-Taiwan economic relations through bilateral rather than multilateral channels, possibly including a “free and fair trade agreement” and/or a bilateral investment agreement, said Chang. He said the survey showed strong membership support for bilateral exchanges with the U.S. through the TIFA (Trade and Investment Framework Agreement) process.
  • Tsai administration’s priority objectives. The respondents reported that the five pillar industries that the new government has targeted for development are relevant to their businesses and offer good opportunities for public/private collaboration. Chang called the setting of the policy directions “a good start,” and urged the government to form task forces in each of the five sectors to reach out to the private sector on means of cooperation.
  • Role of the six major municipalities. For the first time, the survey asked members how their businesses are impacted by municipal governments. The results pointed to significant room for improvement in how local governments facilitate business, treat foreign companies, and align their rules with national-level regulations.
  • Personnel. As in past surveys, respondents highly applauded Taiwanese employees’ work ethic and trustworthiness. The main areas of weakness were innovation and creativity.
  • Life in Taiwan. Once again, respondents were enthusiastic about Taiwan as a safe and friendly place to live, with good-quality medical care. Problem areas cited included pedestrian traffic safety and air quality.

Chang noted that Taiwan has lagged behind most other countries in the region in recent years in attracting Foreign Direct Investment. But he said that if the “cloud” of the several key problem areas could be removed, Taiwan should be able to dramatically enhance its investment attractiveness.

To view the full press release, or download the 2017 BCS report, follow the links below:

2017 Business Climate Survey Press Release (English)

2017 Business Climate Survey Press Release (Chinese)

2017 Business Climate Survey Report (PDF) 

2017 Business Climate Survey Press Announcement

This morning, AmCham Taipei presented its 2017 Business Climate Survey report at a press conference held in AmCham Taipei’s Lincoln Room.

AmCham Chairman Albert Chang introduced the Business Climate Survey, highlighting key reasons why this year’s report is more meaningful than those of previous years: Taiwan is at a precipice of uncertainty in the international arena, and now it needs more than ever to pick up the pace in improving regulatory issues and attracting foreign investment.

Live video of the press conference, courtesy of McKinsey Taiwan

For this year’s survey, AmCham Taipei invited 412 voting representatives (usually the top executive) of the Chamber’s member companies to answer a series of questions about the business environment in an online questionnaire. In conducting the survey and analyzing the data, the Chamber was grateful for the professional guidance of Independent Marketing & Research.

Each year, we have intentionally asked our business leaders the same, or nearly the same, set of questions. As a result, we have been able to track the degree of progress – or the lack thereof – across key issues over that period.

amcham-taipei-mckinsey-present-business-climate-survey-2017

AmCham President Andrea Wu and Albert Chang, Managing Partner, McKinsey & Company, co-present the 2017 Business Climate Survey Report to media representatives at the February 20 press conference.

To view the full press release, or download the 2017 BCS report, follow the links below:

2017 Business Climate Survey Press Release (English)

2017 Business Climate Survey Press Release (Chinese)

2017 Business Climate Survey Report (PDF)