Posts

We’re Hiring: Opening for Associate Editor

The American Chamber of Commerce in Taipei is seeking a full-time Associate Editor for its Taiwan Business TOPICS monthly publication and TOPICS Online. The job requires a high professional level of reporting and editing skills, and a working ability in Mandarin Chinese.  Experience in business journalism is preferred. Interested parties should contact Jessica Chen at [email protected] with their resumés and cover letters.

Introducing the New “Employment Gold Card”

Creation of the Employment Gold Card for foreign special professionals was an important measure in the recently enacted “Act for the Recruitment and Employment of Foreign Professionals” designed to help create a friendly environment for foreign professionals to work and stay in Taiwan. The Employment Gold Card has been open for application since February 8.

Foreign special professionals are defined as important corporate executives and those with recognized expertise in designated fields. The Employment Gold Card combines the functions of a work permit, residency visa, alien residence certificate (ARC), and re-entry permit. Holders of the card will enjoy greater flexibility in seeking, taking up and changing employment, including a longer term of validity of their work permits.

The National Development Council welcomes recommendations of potential candidates eligible for the Card. See the criteria for eligibility – 20180205 Criteria for Foreign Special Professionals

Job Opportunity: Relocation Consultant at Santa Fe

An exciting job opportunity that involves visiting customers, creating quotation and sales, as well as managing the logistics for international moves in and out of Taiwan. Interested applicants, please send a cover letter and resume to Chris Collins at [email protected].

Responsible to:

  • Corporate Services Manager
  • Moving & Relocation Division

Relief Persons:

  • Customer Service Representative (CSR)
  • General Manager – Sales & Marketing
  • Moving & Relocation Division

General Duties

  • Handle inquires for potential customers moving into Taiwan and Third-Country Moves between countries other than Taiwan, whereby Santa Fe is the “booking agent”.
  • Handle online inquiries for outbound quotations received via our website or sales email address, where no survey is required. If confirmed, would need to pass to the customer service team for handling.
  • Perform physical surveys at customers house.
  • Set-up pre-move surveys with overseas agents, receive results and prepare quotations, follow-up and perform sales function until move is awarded.
  • Answer client questions relating to quotation and make every effort to help win business.
  • In addition to household goods moving, offer to assist with other relocation needs such as home search, school search orientation, visa & immigration etc.
  • Use Move Manager system to enter inquiries, quotes, and jobs.

Confirmed moves

  • Answer client questions relating to moves such as timing, process, documentation etc., and provide additional information to clients when necessary.
  • Phone clients within 24 hours to confirm receipt of the Acceptance Form / Approval Form / Purchasing Order to thank them for the business and take the move to the next stages.
  • Send detailed instructions to overseas agents and continually liaise with agents to monitor status of move.
  • Liaise with relevant sales colleagues to keep them informed of move status.
  • Phone client the day before moving date to confirm the moving arrangements.
  • Enter all relevant details in Move Manager system.
  • Issue invoice according to Credit Policy.
  • Liaise with other departments (sales, traffic, relocation services) as required for each client to ensure good communication and service delivery.

Other Sales Responsibilities

  • Actively promote wide range of Relocation Services to inbound and third-country clients.  Continually try to “up-sell” additional services using creativity and when appropriate discounts on one service to encourage use of another.
  • Promote Santa Fe’s other areas of business where ever possible (Record Management, General Cargo, Special Cargo, Projects, Travel).

Liaison:
Corporate Accounts, Individual Customers, Office Personnel, Warehouse Personnel, Overseas Agents, Local Contractors, etc.

Can Relieve:

  • Corporate Services Manager
  • Moving & Relocation Division

Job Post: Programs / Activities Assistant @ The Center

Center logo

Programs / Activities Assistant

The Community Services Center is seeking a Programs/Activities Assistant to join our dynamic office team. The person who takes on this position will be responsible for supporting the Programs/Activities Coordinator and the Office Manager in the delivery of the Center’s educational and cultural activities, as well as helping other Center staff as needed. It is a detail and task oriented position involving significant database work.

Some knowledge of and skill in Microsoft Word and Excel as well as other software is also expected. The ability to handle multiple tasks simultaneously and efficiently, often amidst a busy office environment, is necessary.

Duties include:

  • handling course registrations and payments
  • working with instructors and tour guides as needed
  • providing front office support, including opening and/or closing the office, answering phones, greeting visitors, and assisting newcomers
  • and supporting monthly topic coffee mornings

The ideal candidate for this position is a self-starter with the ability to handle lots of interaction with the public as well as strong attention to details. Ability to communicate in Chinese is an asset but not required.

Interested applicants, please send a cover letter and resume to Grace Ting at [email protected].