Posts

New NDC Minister Chen Mei-ling Visits AmCham

Just two weeks after taking office as Minister of the National Development Council (NDC), Chen Mei-ling paid a courtesy call at AmCham Taipei accompanied by colleagues including Deputy Minister Kao Shien-quey, Director-general Connie Chang of the Department of Overall Planning, Director of the Minister’s Office Ray Chou, and staff members from the Council’s Regulatory Reform Center.

The group was received at AmCham Taipei’s 6th floor Lincoln Room by Standing Vice Chairman Dan Silver, Vice Chairman Daniel Tseng, President Andrea Wu, Former Chairman Paul Cassingham, Governors Tim Ju and Vincent Shih, and Senior Directors Don Shapiro and Amy Chang.

The discussion covered a wide range of topics including energy policy, the labor law, government procurement, healthcare policy, the automotive industry, the promotion of data technology, and the importance of attracting foreign investment.

Minister Chen, who holds a master’s degree in law from National Taiwan University and a doctorate in law from National Cheng Chi University, served as Secretary-General of the Executive Yuan before taking her current position. She said that her legal background means she is likely to take a different approach from her predecessors heading the NDC, who were mainly economists. While affirming the importance of economic development, she said that her concept of “development” is broader, incorporating the various other factors that impact life in Taiwan.

The new minister expressed the wish to maintain frequent contact with AmCham Taipei as issues of mutual concern arise.

How to Communicate Better at Work

In our professional and personal life, effective communication is key to success and happiness. Without open communication, we cannot build lasting relationships and thrive in the workplace.

On August 29, AmCham Taipei’s Advanced Learning Lab invited David Archdall, Teaching Faculty of The School of Life and Co-founder of Abbey Road English, to hold a half-day workshop on “How to Communicate Better at Work.” The workshop, held in the Chamber’s Lincoln Room, addressed some of the greatest challenges we face in modern workplace communication and considered the various facets of our personality in the office.

In this interactive presentation, Archdall used role plays and group exercises to demonstrate the importance of communication and how it can either positively or negatively impact our relationship with others. By becoming more self-aware and “other-aware,” we can reduce communication barriers and develop trusting relationships.

Archdall also examined and highlighted several approaches to help improve workplace communication:

  • Demonstrating respect by being open and paying more attention to our thoughts and feelings
  • Moving beyond task-based relationships and becoming more convincing to others
  • Striking the right balance between self-interest and others’ interests in conflict and negotiation
  • Giving constructive feedback by remaining aware and controlling our assumptions
  • Asking for clarifications when receiving feedback and using the information as a source of growth

Interested in attending our events? Join us at other upcoming events, click here.

Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.

Advanced Learning Lab: How to Organize Information Logically

Consider the number of presentations, reports, and emails you watch and read in a week. Each is packed with information: more words and data than you probably care to see. Think of how much time and effort—and misunderstanding—you and your people could save if that information was organized simply, clearly, and logically?

On July 26th, William Zyzo, Managing Director of Z&A Knowledge Solutions held a half-day workshop entitled “How to Organize Information Logically” for AmCham Taipei’s Advanced Learning Lab in the Chamber’s Lincoln Room. In the session, Zyzo shared useful tools and methods on organizing complex business information in digital form — whether that information is placed in an email, document, or presentation slide.

Through case studies and hands-on group exercises, Zyzo introduced the process of organizing information in a way that is not only emotionally appealing but also logically sound, using powerful forms including diagrams, maps, charts, tables, and text. Attendees learned the importance of reducing cognitive load and presenting information in a way that persuades and influences the audience. Throughout the session, Zyzo challenged and encouraged attendees to ask the following questions to determine whether information is well organized:

  • Are the ideas presented using a familiar form?
  • What is the organizing principle?
  • What is the logic: objective or subjective?
  • Which of the seven visualizers are used to visualize the elements?

Interested in attending our events? Join us at other upcoming events, click here.

Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.

Delegating to Robots: Document Automation for Lawyers

As the cost of office rent and salaries continues to increase while in-house budgets continue to shrink, how can law firms and in-house legal departments cope with the financial squeeze and enhance profitability? The answer – according to a recent presentation at an AmCham Taipei workshop – may be automation of the preparation of legal documents.

On July 13, Peter Davies of Thomson Reuters gave a presentation in AmCham Taipei’s Lincoln Room on “Delegating to Robots: Document Automation for Lawyers.” A former private equity lawyer, Davies now works with corporates in North Asia to determine how new technological models can assist in bringing efficiencies to the legal profession.

From left to right: Speaker Peter Davies with Don Shapiro, Chamber’s Senior Director

Davies stressed that several preconditions are necessary for documentation automation to be feasible:

  • The existence of a good set of templates that computers can draw on to compile a document
  • Sufficient volume for each type of document to create economies of scale
  • A willingness to invest the money and especially the time to create an effective automation system
  • The market power to devise documents based on the office’s own determination (not possible, for example, if a law firm must work on the client’s own template)

Given the right conditions, however, automation brings the advantages of faster speed – manual preparation takes 80% longer on average – and greater accuracy, reducing the incidence of typos and other errors. Davies asserted that automation does not mean robots taking away lawyers’ jobs. Rather, it should free up lawyers’ time for more productive activity.

From attendees’ comments during the interactive presentation, it appears that the automation of legal documents in Taiwan is far less common than in markets such as Hong Kong and Singapore. The main reason may be the lesser volume here of any given standard document.

Successful New Workplace Strategies Rely on Facilities Management

Businesses are increasingly recognizing that the workplace can be used to help improve business performance by enhancing employee engagement, retention and motivation; spurring productivity; and facilitating cultural change. On July 12, AmCham Taipei’s Real Estate Committee invited Edward Peters, Global Workplace Solutions Lead, Hong Kong/Taiwan/Macau, CBRE, and Vincent Shih, Assistant General Counsel, General Manager of Corporate, External & Legal Affairs Taiwan, Microsoft, to give a luncheon presentation on “Successful New Workplace Strategies Rely on Facilities Management” at the Lincoln Room. Peters and Shih each explored some of the latest thinking on workplace strategy for incorporation into leaders’ management toolkit, as well as the advantages to be gained by creating a synergistic environment and reshaping employees’ behavior.

In the first section, Peters highlighted the importance of creating a new workplace strategy due to the changing nature of the workforce and the working environment. Companies are relying on workplace strategy to strike a balance between reducing costs, improving productivity, and enhancing the overall work experience for employees. For this reason, the global outsourced market in facilities management services is on the rise, offering workplace strategy solutions to add value and drive business performance for organizations.

Following Peters’ presentation, Shih shared insights on digital transformation at Microsoft with the objectives of 1) engaging customers, 2) empowering employees, 3) optimizing operations, 4) transforming products, and 5) ensuring modern security. As part of its design strategy, Microsoft combines space utilization, new technology and new ways of working to foster collaboration, knowledge sharing, and innovation within the workplace.

From left to right: Vincent Shih, Assistant General Counsel, General Manager of Corporate, External & Legal Affairs Taiwan, Microsoft, Edward Peters, Global Workplace Solutions Lead, Hong Kong/Taiwan/Macau, CBRE, and Joseph Lin, AmCham Governor, Managing Director, CBRE Limited Taiwan Branch.

Interested in attending our events? Join us at other upcoming events, click here.

Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.

USEPA Meets with AmCham Taipei

During a recent visit to Taipei, the U.S. Environmental Protection Agency (USEPA) Acting Assistant Administrator Jane Nishida, met with AmCham Taipei on July 7th. Nishida has over 30 years of environmental experience working in federal and state government, and international and nongovernmental organizations. She currently leads EPA’s international and tribal engagements, and works closely with tribal governments, foreign governments, international organizations, and other U.S. agency partners on matters relating to environmental policy and program implementation in tribal lands and internationally.

Justin Harris, Senior Program Manager from the EPA, accompanied Nishida to meet with members from AmCham Taipei, including President Andrea Wu; Sustainable Development Committee Co-chair Kenny Jeng, A/P Product Stewardship Manager of DuPont Taiwan Ltd. and Co-chair Cosmas Lu, Strategy Adviser of Super Dragon Technology Co. Ltd.,; Public and Government Affairs Consultant Stella Lai from Dell Taiwan; and Senior Manager for APJ Environmental Affairs & Producer Responsibility Vivian Tai, also from Dell.

From left to right: Anna Wang, Economic Officer, AIT Econ Section; Kenny Jeng of DuPont Taiwan, AmCham Taipei Sustainable & Development Committee Co-chair; Andrea Wu, AmCham Taipei President; Jane Nishida, USEPA Acting Assistant Administrator; Cosmas Lu of Super Dragon, AmCham Taipei Sustainable Development Committee Co-chair; Stella Lai of Dell Taiwan, AmCham Taipei Tax Committee Co-chair; Vivian Tai, also from Dell Taiwan; and Justin Harris, USEPA Senior Program Manager

The purpose of the trip was to meet with the Taiwan government and U.S. business community to discuss the different elements of the U.S.-Taiwan and APEC regional environmental cooperation. Some of the key areas of discussion include 1) Monitoring Air Quality 2) Mercury Pollution 3) Circular Economy and 4) International E-Waste Network (IEWN). Members of AmCham Taipei also exchanged their views with the USEPA officials on corporate sustainability programs and challenges in the region, especially Taiwan.

AmCham HR Committee Seminar: 最新創新平台管理趨勢分享,拉動企業轉型動能

AmCham Taipei HR Committee held a seminar on July 6 at AmCham Taipei Lincoln Room, featuring May Wei 魏美蓉, Leader, Talent & Rewards, NA Practice Leader, Talent Management & Organization Alignment at Willis Towers Watson, as the speaker.

最新創新平台管理趨勢分享,拉動企業轉型動能 – this event was conducted in Mandarin.

*This event will be conducted in Mandarin. 本次活動將以中文進行。

全面互聯網+的時代下,平台經濟迅速擴張,以用戶為核心的商業模式正席捲全球,一個成熟的平台可能在短時間內就可以顛覆一個產業的遊戲規則,阿里巴巴、海爾、亞馬遜、Google等已經從增加顧客價值擴大到平台生態系統的價值。

面對用戶主導的時代經濟,企業內也必須重新思考新的組織設計與人力架構以因應行動化時代的消費者,兩創精神(創業與創新)是組織轉型的關鍵,而創新平台管理為萃取自主管理團隊的精神與組織人才大數據為基礎因應而生,不僅可趨動組織創新的能量,更能為組織創造新的人才、產品與品牌優勢,拉動新的成長模式,協助企業成功轉型,進而翻轉企業的獲利能量。

我們這次特別邀請韋萊韜悅台灣分公司人才暨獎酬總經理魏美蓉女士與我們分享最新創新平台趨勢如何顛覆傳統金字塔的組織管理架構,魏美蓉女士曾協助台灣與亞太多家知名企業建立組織內部創業文化與長期激勵制度,引領現代組織變革的潮流,進而開創新的獲利模式。

When: July 6, 2017 (3 PM – 5 PM)

Where: AmCham Taipei, Lincoln Room

Speaker: 魏美蓉小姐 (May Wei) – 人才與獎酬諮詢 總經理/北亞地區人才管理與組織變革諮詢 領導人

From left to right: Speaker May Wei (May Wei), Leader, Talent & Rewards, NA Practice Leader, Talent Management & Organization Alignment at Willis Towers Watson with Wendy Shieh, Director of Events & Marketing

Interested in attending our events? Join us at other upcoming events, click here.

Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.

AmCham Tax Committee Luncheon: 「納稅者權利保護法」下的稅務管理新契機

AmCham Taipei Tax Committee held a luncheon on June 15 at AmCham Taipei Lincoln Room, featuring Mr. Kevin Chen 陳志愷會計師, Deputy Head of Tax and a Partner in KPMG Taiwan, Member of Taiwan CPA Association of R.O.C. Tax Regulations Committee, as the speaker.

「納稅者權利保護法」下的稅務管理新契機 – this event was conducted in Mandarin. 本次活動將以中文進行。

近年來,外商在臺經營過程中,遭遇不少稅務爭議議題,諸如:境外服務費支付所得稅扣繳、集團管理費用、外派人員薪資、商譽及無形資產認列攤銷、移轉訂價等。而相關議題本身具複雜性及稅務機關執法立場因素,使外商於爭取應有租稅權益時產生諸多困難,影響外商的正常獲利。

台灣的納稅者權利保護法即將於2017年12月28日施行,該法揭示了那些攸關納稅者權利保護之特別措施,能為相關爭議解決帶來怎樣的新契機,相信是很多外商公司財務長或法務長關切的重要議題。

When: June 15, 2017 (12 PM – 2 PM)

Where: AmCham Taipei, Lincoln Room

Speaker: Kevin Chen 陳志愷會計師

From left to right: Tax Committee Co-Chair Josephine Peng, Senior Counselor, Lee and Li, Attorneys-at-Law, with speaker Kevin Chen 陳志愷會計師, Deputy Head of Tax and a Partner in KPMG Taiwan and Ellen Ting, KPMG Tax & Investment Dept. Partner

Interested in attending our events? Join us at other upcoming events, click here.

Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.

Digital Marketing Roadmap: 2017 and Beyond

In this age of digital media, marketers face sharp new challenges, but they are also armed with new tools and techniques to deal with them.

At a two-hour AmCham Taipei “Digital Marketing Roadmap: 2017 and Beyond” workshop on June 14, James Chard, an independent digital media and marketing consultant and former Communications Manager at AmCham Taipei, shared insights on how to form a successful digital marketing strategy. The program included a hands-on group exercise to spark ideas on ways to develop an effective email marketing campaign.

Chard began with an overview on the current state of digital marketing, noting that consumer expectations are higher than ever. As consumer trust continues to decline and consumer savviness increases, marketers must pursue personalized, relevant, and targeted marketing strategies in order to capture and retain consumer attention. Chard highlighted the importance of technology trends in modern day digital marketing, such as the dominant role of mobile communication and the growing significance of video, chat functions, and influencer marketing, among others. He then discussed the “new customer journey,” which has shifted with the evolution of consumer needs and the expanding landscape of technological possibilities.

From left to right: Don Shapiro, Chamber’s Senior Director, James Chard, Independent Digital Media and Marketing Consultant, Andrea Wu, AmCham President

The New* Customer Journey: Pre-Purchase Stages

  1. Engagement – Brand Awareness
  2. Education – Problem Identification
  3. Research – Investigate Solutions
  4. Evaluation – Assess Satisfaction of Needs
  5. Justification – Justify & Quantify Value, the Internal Buy-In
  6. Purchase – Transactional and Transitional Factors

The New* Customer Journey: Post-Purchase Stages

  1. Adoption – Onboarding and Implementation
  2. Retention – Satisfaction and Success
  3. Expansion – Up-sell, Cross-sell
  4. Advocacy – Loyalty and Evangelism (winning the trust battle and getting consumers to spread the word for you)

Chard emphasized the importance of inbound marketing – pulling consumers in organically – rather than outbound marketing, which depends on fighting for consumer attention in a sea of communication messages. He concluded with an analysis of the most powerful tools to boost marketing effectiveness and best practices:

  • Website
  • Content
  • Social media
  • Search
  • Email
  • Ads
  • Marketing Automation
  • Analytics

Interested in attending our events? Join us at other upcoming events, click here.

Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.

The AIT and AmCham Taipei Co-Host U.S.-Taiwan International Patient Day

The American Institute of Taiwan (AIT) and AmCham Taipei co-hosted U.S.-Taiwan International Patient Day at the AmCham Taipei Lincoln Room on May 24. The goal of the International Patient Day is for foreign government regulators and high-level officials to see the personal impact U.S. medical technology has on the Taiwan population.

The event featured presentations by local doctors and medical experts on how U.S. medical technologies are being used to ease suffering for patients, while increasing the probability of full-recovery and reducing mortality in Taiwan. Patients were also in attendance at the event to share their personal stories and experiences on how U.S. medical technologies have helped to improve their lives during the treatment and recovery. U.S. technologies that were highlighted include: 1) advanced hemodynamic monitoring for major burn victims; 2) transcatheter aortic valve replacement surgery (TAVR); 3) insulin pump therapy for diabetic patients; and 4) closures for left atrial appendage. Representatives from Cigna also introduced their healthcare platform to help consumers manage their health and engage with care systems via mobile app.

From left to right: Henley Jones, Commercial Officer, AIT Commercial Section, Tsung-Hsi Wang (王宗曦), Secretary General, Ministry of Health and Welfare (MOHW), Andrea Wu, President of AmCham Taipei, Mao-Ting Sheen (沈茂庭), Chief Secretary, National Health Insurance Administration, MOHW

Attendees to the U.S.-Taiwan International Patient Day included Tsung-Hsi Wang (王宗曦), Secretary General, Ministry of Health and Welfare (MOHW), Cheng-Hua Lee (李丞華), Deputy Director General, National Health Insurance Administration, MOHW, Mao-Ting Sheen (沈茂庭), Chief Secretary, National Health Insurance Administration, MOHW, and other officials from healthcare and medical related divisions.

Special thanks to the doctors and specialists who presented and shared their medical expertise:

  • Chia-Shen Yang, Chief, Burn Center and Division of Plastic & Reconstructive Surgery at Kaohsiung Chang Gung Memorial Hospital
    楊家森醫師 – 高雄長庚燒燙傷中心主任、高雄長庚醫院整形外科醫師
  • Wei-Hsien Yin, Cardiologist, Chief, Division of Cardiology, Heart Centre at Cheng Hsin General Hospital
    殷偉賢醫師 – 振興醫院心臟醫學中心 心臟血管內科主任
  • Chia-Hung Lin, Attending physician, Division of Metabolism and Endocrinology at Taoyuan Chang Gung Memorial Hospital
    林嘉鴻醫師 – 桃園長庚醫院新陳代謝科主治醫師
  • Amy Lee, VP of Operations at Cigna Taiwan
    李映慧 – 康健人壽資深副總
  • Sandy Chen, Chief Operation Officer at Cigna Taiwan
    陳立琳 – 康健人壽營運長
  • Chia-Ti Tsai, Attending Physician in Cardiology, National Taiwan University Hospital
    Professor of Internal Medicine, National Taiwan University
    蔡佳醍 醫師 台大心臟內科部主治醫師、國立台灣大學醫學院內科專任教授