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[Webinar] The Art of Saying No


AmCham Advanced Learning Lab Seminar

<This event has been fully booked. Please contact us if you wish to be on the waiting list.>

Contact Person: Joyce Pan (02) 2718-8226 ext. 211 / [email protected]

Do you find that people at work are asking you for more and more information, meetings, and support? This is the trend in most multinationals—and it has only increased during the pandemic.

How do you say “No” to low-value tasks so that you can focus on what is more valuable? The challenge we face in situations like these is that most of us were not taught how to say “No” respectfully, clearly, and firmly.

As a consequence, most of us respond not only reflexively but also in a predictable way. First, we say “Yes” to as many requests as we can. Next, when our plates are full, we avoid receiving new requests—often unsuccessfully. Finally, when people continue to push more tasks on our plates, feeling overwhelmed, we lash out at them—luckily, mostly verbally, and mostly behind their backs!

So, the question is: Is there a more systematic way to say “No” to less valuable tasks so that we have time and energy for tasks that are more valuable?

The answer, luckily, is yes—and that’s what this seminar will show you how to do. Using real cases and a step-by-step guide, you will learn how to say “No” with a better “Yes.”

Seminar Agenda

    1. Understanding the brain’s natural response to requests from others
    2. Self-reflection and self-evaluation: How you currently respond
    3. What we need to learn systematically to say “No” respectfully, clearly, and firmly
    4. Hands-on practice with real business cases
    5. Q&A with the speaker



William Zyzo

Managing Director, Z&A Knowledge Solutions



For nearly thirty years, William Zyzo has been coaching and training executives and senior managers in multinationals in Taiwan, Hong Kong, Singapore, Thailand, South Korea, and mainland China. He is also the Advisor to AmCham’s Advance Learning Lab and Managing Director of Z&A Knowledge Solutions.


This Webinar is on a first-come-first-served basis, a maximum of 30 persons. The maximum number of registrants per company is 2. If you wish to register more than 2 participants, please contact AmCham Taiwan office.

Contact Person: Joyce Pan (02) 2718-8226 ext. 211 / [email protected]


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August 25, 2021 (Wednesday)
9:00 am - 10:30 am
 (Taiwan time, UTC+8)
NT$400 – NT$630


Zoom Webinar
Meeting ID will be provided via email a day before meeting. + Google Map
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