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How to solve complex problems at work using design thinking

AmCham Advance Learning Lab

Session Overview

The World Economic Forum ranks complex problem-solving skills as the number one competency needed in 2020. It makes sense. As work becomes more non-routine, complexity will increase in tandem.

However, most companies still rely on analytical problem-solving tools, which are excellent for creating solutions for well-defined, routine problems and tasks, but they lose their effectiveness when applied to complex problems.

That’s precisely where design thinking comes in. It offers a well-structured framework for identifying, clarifying, and defining complex problems; ideating multiple solutions; and through rapid prototyping and testing, moving iteratively forward towards a solution that works. We do not need to be designers to use design thinking; the “design” in “design thinking” refers to the iterative process designers use to ideate solutions.


  1. How to differentiate between analytical and complex problems
  2. How to decide when to use design thinking and when not to use it
  3. Using a real business case, how to systematically use design thinking to
    1. Identify, clarify, and define a complex problem
    2. Brain-storm multiple solutions, using people from different backgrounds
    3. Iteratively innovate a practical solution through rapid prototyping and testing

Who Should Attend:

This seminar is especially useful for executives and senior managers in charge of visioning, designing, and redesigning company’s solutions, processes, and business models as well as team leaders looking to create breakthrough strategies.

About the Speaker:

William Zyzo is an executive coach with nearly thirty years of coaching, training, and teaching experience in Asia, with multinational clients in Taiwan, Hong Kong, Singapore, Thailand, South Korea, and Mainland China. He is also the Advisor to AmCham’s Advance Learning Lab and Managing Director of Z&A Knowledge Solutions.


Contact Person: Kanny Shih (02) 2718-8226 ext. 211 / [email protected]




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October 16, 2019 (Wednesday)
9:00 am - 12:00 pm
 (Taiwan time, UTC+8)
NT$1,900 – NT$2,500


AmCham Taipei, Lincoln Room / 台北市美國商會 林肯廳
602, 6F, No. 129, Minsheng E. Rd, Sec 3, Taipei / 台北市民生東路三段129號6樓602室
松山區, 臺北市 Taipei City 105 Taiwan
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