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Event Cancelled: How to Use Feedback to Improve Performance and Reduce Turnover

AmCham Advance Learning Lab Seminar


Most of us understand the power of useful feedback—how it can help us improve performance and increase job satisfaction.

But in most companies hardly anyone gets useful feedback—and most of the time, we get it once or twice a year. Why is that? Managers giving the feedback complain that their direct reports become defensive and resist the feedback—so they stop trying. When we ask direct reports about their manager’s feedback, they complain that their manager rarely gives useful feedback. The manager’s feedback serves to just make them feel bad about their effort.

Faced with this paradox most managers resort to giving feedback to meet organizational requirement—they tend to say, “meets expectation”—and leave it at that. This approach is, frankly, a tragedy—because there is no faster, cheaper, and effective way to improve performance, job satisfaction, and build relationship than by giving, receiving, and asking for feedback.

This seminar will talk about the underlying reason behind the above feedback paradox and then introduce a model, a method, discussion, and hands-on practice to show you how to bypass the paradox—and develop the necessary skills for giving, receiving, and asking for useful feedback at work.

Seminar Agenda

1. What makes giving, receiving, and asking for feedback so difficult?
2. Video-based case studies of useful and harmful feedback at work
3. Model and method for giving useful feedback
4. Hands-on practice and Q&A with the speaker


William Zyzo
Managing Director, Z&A Knowledge Solutions
Advisor, Advanced Learning Lab, AmCham Taipei

William Zyzo is a certified professional executive coach with over twenty-eight years of coaching, training, and teaching experience in Greater China. He works with members of the C-Suite in the world’s top multinational companies operating in Taiwan, Hong Kong, Korea, Singapore, and China. He is also the Advisor of AmCham’s Advanced Learning Lab and the managing director of Z&A Knowledge Solutions.

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January 24, 2019 (Thursday)
9:00 am - 12:00 pm
NT$1900 – NT$2500
Event Category:


AmCham Taipei, Lincoln Room / 台北市美國商會 林肯廳
602, 6F, No. 129, Minsheng E. Rd, Sec 3, Taipei / 台北市民生東路三段129號6樓602室
松山區, 臺北市 Taipei City 105 Taiwan
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