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Disney’s Approach to Quality Service

AmCham Advanced Learning Lab Workshop

This workshop is on a first-come-first-served basis, maximum of 30 persons.
The maximum number of registrants per company is 3. If you wish to register more than 3 participants, please contact AmCham Taipei office.

This is your opportunity to learn from the Disney Institute and the business insights behind Disney’s success. In this 90-minute presentation, learn how excellent service is the result of truly understanding your customer’s expectations and how to put the right service standards in place to exceed them. You will discover how attention to detail can create a consistent, world-class experience, how to be intentional about the design and delivery of service, and the importance of establishing a service-recovery safety net for when service does not go according to plan. You will leave inspired and excited to better differentiate your organization’s service to become a provider of choice.


Ricky Wei / Lead Facilitator, Asia, Disney Institute

In his role as a senior facilitator, Ricky is responsible for drawing on his leadership experience, business knowledge, and Disney Institute insights to understand client objectives and better align learning solutions. Based in Shanghai, he facilitates the delivery of business programs individually and as a team in the Asian market.
Prior to joining Disney Institute, he worked as a manager in sales training at Shanghai Disney® Resort, where he developed a sales training series and mobile learning programs for Cast Members and trade partners. Ricky has a master’s degree in tourism management from New York University and a bachelor’s degree in diplomacy from National Chengchi University.

“The greatest moments in life are not concerned with selfish achievements but rather with the things we do for the people we love and esteem, and whose respect we need.”

Contact Person: Mia Shih (02) 2718-8226 ext. 311 / [email protected]

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March 20, 2020 (Friday)
3:00 pm - 5:00 pm
 (Taiwan time, UTC+8)
NT$1900 – NT$2500


AmCham Taipei, Lincoln Room / 台北市美國商會 林肯廳
602, 6F, No. 129, Minsheng E. Rd, Sec 3, Taipei / 台北市民生東路三段129號6樓602室
松山區, 臺北市 Taipei City 105 Taiwan
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