2019 Member Survey Results: High level of satisfaction with AmCham Taipei

Advocacy is the service most AmCham Taipei members value the most. The vast majority of the membership is satisfied with the organization. The events that interest them the most are industry forums and panel discussions. About half read our Taiwan Business TOPICS magazine at least once a month.

Those were the main takeaways from a survey that was sent to all AmCham members last month. The information was invaluable to the staff and Board of Governors. The feedback will be used to make adjustments and improvements so that we can better serve our members. The number of responses: 142 in 2019 vs 111 in 2017

Question 1: What services do you value most?

  • Advocacy 53.5%
  • Networking 14%
  • Information Sharing 15.5%
  • Events 6%
  • Publications 10.6%

Question 2: Overall, are you satisfied or dissatisfied with AmCham?

  • Very satisfied 27.5%
  • Satisfied 52%
  • Neutral 20%
  • Dissatisfied .7%
  • Very Dissatisfied 0%

Question 3: What kind of AmCham events interest you the most? (choose top 3)

  • Industry forums & panel discussions 83%
  • Talks by corporate leaders 75%
  • Speeches by government officials 65%
  • Networking events 31%
  • Professional development 19%
  • Field trips 19%

Question 4: How would you rate AmCham’s advocacy efforts?

  • Excellent 31%
  • Good 50%
  • Fair 11%
  • Poor 2%
  • Not applicable 7%

Question 5: How do you read Taiwan Business TOPICS magazine?

  • Hard copy 46%
  • Online 22%
  • Both 28%
  • Neither 4%

Question 6: How often do you read TOPICS online and/or in print?

  • Once a month 47%
  • A few times a month 25%
  • Less than once a month 20%
  • About once a week 6%
  • A few times a week 2.2%

AmCham greatly appreciates all members who participated in the survey. The organization aims to do a survey every year to gauge the membership’s interests and monitor the organization’s performance.

To thank the community for participating in the survey, a lucky draw contest was held and three lucky winners were selected:

  • Alex Lin from Herbalife
  • Ronald Chen from Santa Fe Relocation
  • Jay Yu from Monolithic Power Systems

The chamber always welcomes suggestions, complaints and encouragement from members. If you didn’t have a chance to complete the survey or have feedback you would like to share, please contact us here.

Takeways from the APCAC Business Summit

AmCham Taipei President William Foreman recently attended a two-day business summit in Hong Kong organized by the Asia Pacific Council of American Chambers of Commerce (APCAC).  The group represents AmChams across the region.

The summit is an annual event that attracts CEOs, diplomats, government officials and other key influencers. This year’s theme was: “The Future of U.S. Trade and Investment in Asia.”

Over the course of two days, the program was packed with keynote speeches and numerous panel discussions. Here are just a few key takeaways:

  • Don’t believe the headlines. The U.S. is not in retreat in the Asia-Pacific region. U.S. companies are still trading and investing here more than any other country.
  • American companies are still the key standard setters that promote openness, transparency, fair markets and growth driven by the private sector.
  • We’re not seeing the end of globalization. We’re just seeing it evolve.
  • China is catching up fast. It’s investment has quadrupled over the past five years. China has an advantage because it has a plan, a long-term vision. The U.S. needs one.
  • Developed nations are struggling to find a way to compete with China’s model of state-driven capitalism. Often, openness is a handicap when going up against China Inc.
  • Eventually, there will be some kind of U.S.-China trade deal. When that happens, the focus in the relationship will shift to the next big theme: technology.
  • Many of the headlines (and tweets) coming out of Washington are discouraging. But now it’s more important than ever to get engaged with AmCham to change the conversation. If you don’t, you’ll be even more disappointed.

Next year’s APCAC summit will be in Singapore. And, it will definitely be a must-attend event for the Chamber!

2017 AmCham Membership Satisfaction Survey

At AmCham Taipei, we are constantly working to deliver a great experience for our members and looking for ways to further improve our services. Between May 18 and June 23, we conducted a Membership Satisfaction Survey consisting of 12 questions. A total of 111 AmCham Taipei members responded to the survey with their feedback.

“The Membership Satisfaction Survey provides valuable insight into the needs of our members,” said Andrea Wu, president of the Chamber. “It serves as a benchmark for our performance and provides a comparative measure of our success from year to year.”

AmCham Taipei is grateful to all members who participated in the survey. As a token of our appreciation, a lucky draw contest was held, with prizes to three participants.

The Membership Satisfaction Survey not only reflects areas of success and needed improvement but also helps inform future AmCham Taipei initiatives and priorities. Future surveys will enable us to track the results of our member satisfaction efforts over time.

Here are the results of the 2017 Membership Survey (click images to enlarge):