Successful New Workplace Strategies Rely on Facilities Management

Businesses are increasingly recognizing that the workplace can be used to help improve business performance by enhancing employee engagement, retention and motivation; spurring productivity; and facilitating cultural change. On July 12, AmCham Taipei’s Real Estate Committee invited Edward Peters, Global Workplace Solutions Lead, Hong Kong/Taiwan/Macau, CBRE, and Vincent Shih, Assistant General Counsel, General Manager of Corporate, External & Legal Affairs Taiwan, Microsoft, to give a luncheon presentation on “Successful New Workplace Strategies Rely on Facilities Management” at the Lincoln Room. Peters and Shih each explored some of the latest thinking on workplace strategy for incorporation into leaders’ management toolkit, as well as the advantages to be gained by creating a synergistic environment and reshaping employees’ behavior.

In the first section, Peters highlighted the importance of creating a new workplace strategy due to the changing nature of the workforce and the working environment. Companies are relying on workplace strategy to strike a balance between reducing costs, improving productivity, and enhancing the overall work experience for employees. For this reason, the global outsourced market in facilities management services is on the rise, offering workplace strategy solutions to add value and drive business performance for organizations.

Following Peters’ presentation, Shih shared insights on digital transformation at Microsoft with the objectives of 1) engaging customers, 2) empowering employees, 3) optimizing operations, 4) transforming products, and 5) ensuring modern security. As part of its design strategy, Microsoft combines space utilization, new technology and new ways of working to foster collaboration, knowledge sharing, and innovation within the workplace.

From left to right: Vincent Shih, Assistant General Counsel, General Manager of Corporate, External & Legal Affairs Taiwan, Microsoft, Edward Peters, Global Workplace Solutions Lead, Hong Kong/Taiwan/Macau, CBRE, and Joseph Lin, AmCham Governor, Managing Director, CBRE Limited Taiwan Branch.

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Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.

USEPA Meets with AmCham Taipei

During a recent visit to Taipei, the U.S. Environmental Protection Agency (USEPA) Acting Assistant Administrator Jane Nishida, met with AmCham Taipei on July 7th. Nishida has over 30 years of environmental experience working in federal and state government, and international and nongovernmental organizations. She currently leads EPA’s international and tribal engagements, and works closely with tribal governments, foreign governments, international organizations, and other U.S. agency partners on matters relating to environmental policy and program implementation in tribal lands and internationally.

Justin Harris, Senior Program Manager from the EPA, accompanied Nishida to meet with members from AmCham Taipei, including President Andrea Wu; Sustainable Development Committee Co-chair Kenny Jeng, A/P Product Stewardship Manager of DuPont Taiwan Ltd. and Co-chair Cosmas Lu, Strategy Adviser of Super Dragon Technology Co. Ltd.,; Public and Government Affairs Consultant Stella Lai from Dell Taiwan; and Senior Manager for APJ Environmental Affairs & Producer Responsibility Vivian Tai, also from Dell.

From left to right: Anna Wang, Economic Officer, AIT Econ Section; Kenny Jeng of DuPont Taiwan, AmCham Taipei Sustainable & Development Committee Co-chair; Andrea Wu, AmCham Taipei President; Jane Nishida, USEPA Acting Assistant Administrator; Cosmas Lu of Super Dragon, AmCham Taipei Sustainable Development Committee Co-chair; Stella Lai of Dell Taiwan, AmCham Taipei Tax Committee Co-chair; Vivian Tai, also from Dell Taiwan; and Justin Harris, USEPA Senior Program Manager

The purpose of the trip was to meet with the Taiwan government and U.S. business community to discuss the different elements of the U.S.-Taiwan and APEC regional environmental cooperation. Some of the key areas of discussion include 1) Monitoring Air Quality 2) Mercury Pollution 3) Circular Economy and 4) International E-Waste Network (IEWN). Members of AmCham Taipei also exchanged their views with the USEPA officials on corporate sustainability programs and challenges in the region, especially Taiwan.

AmCham HR Committee Seminar: 最新創新平台管理趨勢分享,拉動企業轉型動能

AmCham Taipei HR Committee held a seminar on July 6 at AmCham Taipei Lincoln Room, featuring May Wei 魏美蓉, Leader, Talent & Rewards, NA Practice Leader, Talent Management & Organization Alignment at Willis Towers Watson, as the speaker.

最新創新平台管理趨勢分享,拉動企業轉型動能 – this event was conducted in Mandarin.

*This event will be conducted in Mandarin. 本次活動將以中文進行。

全面互聯網+的時代下,平台經濟迅速擴張,以用戶為核心的商業模式正席捲全球,一個成熟的平台可能在短時間內就可以顛覆一個產業的遊戲規則,阿里巴巴、海爾、亞馬遜、Google等已經從增加顧客價值擴大到平台生態系統的價值。

面對用戶主導的時代經濟,企業內也必須重新思考新的組織設計與人力架構以因應行動化時代的消費者,兩創精神(創業與創新)是組織轉型的關鍵,而創新平台管理為萃取自主管理團隊的精神與組織人才大數據為基礎因應而生,不僅可趨動組織創新的能量,更能為組織創造新的人才、產品與品牌優勢,拉動新的成長模式,協助企業成功轉型,進而翻轉企業的獲利能量。

我們這次特別邀請韋萊韜悅台灣分公司人才暨獎酬總經理魏美蓉女士與我們分享最新創新平台趨勢如何顛覆傳統金字塔的組織管理架構,魏美蓉女士曾協助台灣與亞太多家知名企業建立組織內部創業文化與長期激勵制度,引領現代組織變革的潮流,進而開創新的獲利模式。

When: July 6, 2017 (3 PM – 5 PM)

Where: AmCham Taipei, Lincoln Room

Speaker: 魏美蓉小姐 (May Wei) – 人才與獎酬諮詢 總經理/北亞地區人才管理與組織變革諮詢 領導人

From left to right: Speaker May Wei (May Wei), Leader, Talent & Rewards, NA Practice Leader, Talent Management & Organization Alignment at Willis Towers Watson with Wendy Shieh, Director of Events & Marketing

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Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.

AmCham Tax Committee Luncheon: 境外電商課徵營業稅新制簡介

AmCham Taipei Tax Committee held a luncheon on June 28 at the Regent Taipei, featuring 許慈美女, 財政部臺北國稅局局長, as the speaker.

境外電商課徵營業稅新制簡介 – this event was conducted in Mandarin.

*This event will be conducted in Mandarin. 本次活動將以中文進行。

106年5月1日起,境外電商對我國自然人銷售電子勞務,每年達48萬者,應辦理稅籍登記報繳營業稅,為方便境外電商瞭解詳細內容,台北市美國商會特別邀請到台北國稅局局長許慈美女士蒞臨午餐會演講,並簡要介紹境外電商課徵營業稅新制的課徵範圍、稅籍登記及申報繳納方式,歡迎對此議題有興趣的會員報名參加。

When: June 28, 2017 (12 PM – 2 PM)

Where: Regent Taipei, 4F VIP 5+6  / 台北晶華酒店 貴賓廳五、六 4F

Speaker: Tzu-Mei Hsu (Director-general, National Taxation Bureau of Taipei, Ministry of Finance) / 許慈美女士, 財政部臺北國稅局局長

From left to right: Chao-Tsai Chan (Chief of the Fourth Examination Division, National Taxation Bureau of Taipei, Ministry of Finance), Tax Committee Co-Chair, Josephine Peng, Senior Counselor, Lee and Li, Attorneys-at-Law, Speaker Tzu-Mei Hsu 許慈美女士 (Director-general, National Taxation Bureau of Taipei, Ministry of Finance), Tax Committee Co-Chair Cheli Liaw, Partner, Deloitte & Touche

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Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.

Transforming Taiwan’s Tourism Industry

In a quickly shifting world, travel and tourism seem to take many new shapes. Collaboration and partnership between various travel industry stakeholders in Taiwan must, once again, be innovatively enhanced and explored.

On June 23, AmCham Taipei’s Travel & Tourism Committee invited renowned guest lecturer and hotelier Dr. Bert van Walbeek to give a luncheon presentation entitled “Transforming Taiwan’s Tourism Industry” hosted at the Grand Hyatt Taipei. He touched upon Taiwan’s major tourism challenges before asking the audience to collectively generate ideas for advancing the industry.

Dr. Walbeek’s “3 Course” presentation was uniquely divided into three sections corresponding with the meal, and it included the following topics:

Chicken Soup for the Soul

  • Travel & Tourism Development in a Changing World
  • Shock Waves

Where’s the Beef?

  • Balance Between Security and Travel Facilitation
  • Protecting People and Places
  • The Future of Work

Life is Short, Let’s Eat Dessert First!

  • Freedom to Travel
  • Partnerships
  • Is Taiwan Still The Heart of Asia?

How can we enhance the positives of Taiwan’s tourism opportunities and consequently eliminate some of the negatives? What is going to happen in the future of the workforce? Is our vision clear and our values ready?

Travel & Tourism Co-Chair Achim V. Hake, General Manager, The Sherwood Taipei with speaker Bert van Walbeek
Managing Director, The Winning Edge

Throughout his presentation, Dr. Walbeek asked these questions while emphasizing various channels of important reform to strengthen the tourism industry. He advised that more leadership, responsibility, and transparency are needed among the country’s tourism sector in order to earn the trust of the travel industry around the world. Much of his talk was dedicated to the idea of resilience through “shock waves” that will inevitably present themselves as Taiwan looks into the future. “Every crisis has an opportunity,” he noted, “but if you only look at the problem, a crisis will never become an opportunity.”

Dr. Walbeek mentioned the rise of smart tourism – in modern times, one can receive all the information about a given tourist attraction at the click of a button. Such swift trends in technological transformation beg questions of how people will continue to tangibly connect in the coming years and how the tourism industry will change. He further urged the significance of tourism stakeholders collaborating rather than competing for control of incentive travel or prominence in the industry.

While acknowledging matters of concern, Dr. Walbeek is regardless expectant of growth in Taiwan’s tourism sector over the next few decades, and is optimistic about reform in the current system. He concluded by reminding the audience that “we are all in the people business…people who need people are the luckiest people in the world.”

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Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.

Joint Committee Luncheon: The Future of Financial Progress and FSC Policy

Addressing the current state of the financial industry and the policy path forward, Financial Supervisory Commission (FSC) vice chairman Cheng-Mount Cheng told a recent AmCham Taipei luncheon audience that the FSC over the past year has taken positive steps to build a better business environment and stimulate financial product innovation in Taiwan.

The presentation, entitled “The Overview of Financial Industry Development and The FSC’s Main Policy,” was delivered at the Regent Taipei on June 16 at a meeting co-sponsored by the Chamber’s Asset Management, Banking, Capital Markets, and Insurance Committees.

Speaker Cheng, Cheng-Mount 鄭貞茂, Vice Chairman at Financial Supervisory Commission 金融監督管理委員會副主委, Andrea Wu, AmCham President, and AmCham Taipei Committee Co-Chairs

Cheng devoted much of his talk to the FSC’s proposed programs for financial technology (“fintech”) innovation. He said that responding to concerns voiced by several fintech companies, the FSC has prioritized implementation of a “regulatory sandbox” – an encouraging space for technological innovation, free of most existing regulatory constraints. Such a mechanism would enable both financial institutions and fintech developers to test new products and services for a trial period of up to 18 months.

Cheng affirmed that fintech is a top priority for the FSC, but that the Legislative Yuan needs to pass authorizing legislation before the regulatory sandbox mechanisms can go into effect.

The Vice Chairman identified the FSC’s main policies as:

  • Promote fintech
  • Develop green finance
  • Support the New Southbound Policy
  • Promote measures for the aged society
  • Expand the scale of the capital market
  • Promote financial inclusion measures
  • Strengthen prevention of money laundering
  • Protect consumers’ rights and interests

Cheng said that these policy priorities are opportunities to bring Taiwan’s financial industry in line with international standards, and even enable Taiwan to become a global leader of financial innovation. “I believe with tech advancing very fast every day, we will see results,” he observed.

While optimistic about the financial industry’s future, Cheng is nonetheless very aware of the FSC’s jurisdictional limitations in shaping that vision. “Many people know that the FSC is in charge of financial markets, but they don’t understand that our capability is quite limited,” he noted.

In a comment for the AmCham Taipei blog, Christine Jih, co-chair of the Asset Management Committee and Chairman & CEO of BNP Paribas Investment Partners Taiwan, said: “Increasing interdepartmental coordination is key to streamlining regulation and strengthening Taiwan’s financial industry. The Vice Chair has been very modest but we all know he has done a lot for the industry. Mr. Cheng is very open-minded and keen to improve this system. This is an industry facing new challenges and new issues every day, and government departments need to talk to each other to keep up with these advancements.”

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Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.

AmCham Tax Committee Luncheon: 「納稅者權利保護法」下的稅務管理新契機

AmCham Taipei Tax Committee held a luncheon on June 15 at AmCham Taipei Lincoln Room, featuring Mr. Kevin Chen 陳志愷會計師, Deputy Head of Tax and a Partner in KPMG Taiwan, Member of Taiwan CPA Association of R.O.C. Tax Regulations Committee, as the speaker.

「納稅者權利保護法」下的稅務管理新契機 – this event was conducted in Mandarin. 本次活動將以中文進行。

近年來,外商在臺經營過程中,遭遇不少稅務爭議議題,諸如:境外服務費支付所得稅扣繳、集團管理費用、外派人員薪資、商譽及無形資產認列攤銷、移轉訂價等。而相關議題本身具複雜性及稅務機關執法立場因素,使外商於爭取應有租稅權益時產生諸多困難,影響外商的正常獲利。

台灣的納稅者權利保護法即將於2017年12月28日施行,該法揭示了那些攸關納稅者權利保護之特別措施,能為相關爭議解決帶來怎樣的新契機,相信是很多外商公司財務長或法務長關切的重要議題。

When: June 15, 2017 (12 PM – 2 PM)

Where: AmCham Taipei, Lincoln Room

Speaker: Kevin Chen 陳志愷會計師

From left to right: Tax Committee Co-Chair Josephine Peng, Senior Counselor, Lee and Li, Attorneys-at-Law, with speaker Kevin Chen 陳志愷會計師, Deputy Head of Tax and a Partner in KPMG Taiwan and Ellen Ting, KPMG Tax & Investment Dept. Partner

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Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.

How Companies Can Achieve Brand Influence

What makes a brand influential? How do you get your brand across through the clutter of constant advertising in a multi-screen, multi-media world?

Darren Freeman, Research Director of Ipsos Taiwan, an independent market research company, addressed those questions in a June 9 luncheon presentation, “The Drivers of Brand Influence in Taiwan,” sponsored by AmCham Taipei’s Marketing & Distribution Committee and held at Shangri-La’s Far Eastern Plaza Hotel.

Today, a brand’s influence and its interaction with the target market are considered critical to measuring brand performance. A truly influential brand, Freeman noted, has a tangible impact on people’s lives. It offers a gateway to a better, more interesting life by giving people the tools to make smart choices. An influential brand is not just about selling a product; it stands for something and encourages change.

Ipsos has conducted its annual Top 100 Most Influential Brands study in markets around the world for almost a decade. Last year was the fifth year that Taiwan was included in the study, which measures five key dimensions that drive brand influence: corporate citizenship, engagement, leading edge, presence, and trustworthiness.

Topping the list of the 10 most influential brands in Taiwan last year:
Google, followed by Facebook, Line, YouTube, 7-Eleven, PX Mart, Microsoft, Apple, Chunghwa Post, and Visa.

The 2016 Most Influential Brands study found that trust remains the cornerstone of brand influence in Taiwan. Trustworthiness contributes one-third of brand influence for the top 10 most influential brands. Consumer engagement has room for improvement in Taiwan: while it comprises 29% of brand influence globally, consumer engagement accounts for only 12% of brand influence in Taiwan.

As to how to get one’s message across despite the media clutter, Freeman advised that advertising and other branding efforts must connect with people’s lives to be relevant and well-received. It is no longer enough, he noted, to focus only on product benefits to differentiate a brand. He views every brand’s “touchpoint” (interaction with consumers) as an opportunity to strengthen or weaken brand influence. Above all, he stressed, know your consumer. “Dig deeper into people’s journeys,” Freeman said. “If you don’t know who they are, you can’t influence them.”

Marketing & Distribution Committee Chair, Gordon Stewart and guest speaker Darren Freeman, Research Director of Ipsos Taiwan

Contacted after the presentation, Gordon Stewart, co-chair of the Marketing & Distribution Committee and Managing Director of Independent Marketing & Research Limited, noted that clear vision and understanding of one’s brand in the larger market is crucial to achieving successful branding. “Many marketers could benefit greatly by learning from the lessons outlined in this interesting study,” he said. “The future of most of our businesses relies a great deal upon the strength, or influence, of our brands.”

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Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.

HR Committee Luncheon: The Importance of Identifying Change Agents

The world’s economy is undergoing significant challenges that are deeply unsettling for most businesses. This has created an urgent imperative to adjust to the new realities of changing business models. According to employers in Mainland China, Hong Kong, and Taiwan, the most needed skills for top talent are 1) change management skills 2) a competitive/entrepreneurial mindset.

On May 11, AmCham Taipei’s HR Committee invited Christine Raynaud from Morgan Philips to give a presentation on “Why companies seek change agents and how HR can identify them.” She stressed that to help employers identify change agents, HR practitioners need to know how to uncover such characteristics in new hires and existing workforces.

From left to right: HR Committee Co-Chair, Monica Han, Country HR Leader, 3M Taiwan Ltd., speaker Christine Raynaud from Morgan Philips, HR Committee Co-Chair, Seraphim Ma, Senior Partner, Baker & McKenzie

The importance of identifying change agents within a company include:

  • Implement and adapt to new business models in order to stay competitive in the market
  • Managing resistance or those that oppose change
  • Develop and manage key leaders to support organizational changes
  • Ensure that individualistic goals align with the company’s strategy

Competencies to look for when identifying change agents:

  • Personal Balance
  • Leadership Influence
  • Consideration of Others
  • Creativity and Adaptability
  • Attention to Detail

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Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.

Two Congresswomen Visit AmCham Taipei

Representative Brenda Lawrence (D-MI) and Representative Nanette Barragan (D-CA) called at the AmCham Taipei office on May 9 during their three-day stay in Taiwan. Accompanied by Congresswoman Lawrence’s legislative aide Alex Huang, a Taiwanese-American, they met with the Chamber’s Senior Director Don Shapiro, Senior Director for Government & Public Affairs Amy Chang, and Government & Public Affairs Manager Erica Lai. The group was joined by two representatives from Herbalife Nutrition, whose headquarters in the Los Angeles area is near Congresswoman Lawrence’s district: Taiwan General Manager Ceasar Chen and Senior Manager for Regulatory, Government & Industry Affairs Alex Lin.

Representative Lawrence explained that the main purpose of the trip was to make up for her inability to come last year for the inauguration of President Tsai Ing-wen and Vice President Chen Chien-jen. But she and Representative Barragan, whose district is in Detroit, were also looking for potential business opportunities in Taiwan for companies in their districts. As skilled manpower training and port operations are among their particular interests, their itinerary included Taiwan’s occupational training center and Kaohsiung Harbor.

From left to right: Amy Chang, Chamber’s Senior Director for Government & Public Affairs; Don Shapiro, Chamber’s Senior Director; Representative Nanette Barragan (D-CA); Representative Brenda Lawrence (D-MI); Ceasar Chen, General Manager, Herbalife Taiwan Inc.; Alex Lin, Senior Manager of Worldwide Regulatory, Government, & Industry Affairs at Herbalife Taiwan Inc.