In our professional and personal life, effective communication is key to success and happiness. Without open communication, we cannot build lasting relationships and thrive in the workplace.
On August 29, AmCham Taipei’s Advanced Learning Lab invited David Archdall, Teaching Faculty of The School of Life and Co-founder of Abbey Road English, to hold a half-day workshop on “How to Communicate Better at Work.” The workshop, held in the Chamber’s Lincoln Room, addressed some of the greatest challenges we face in modern workplace communication and considered the various facets of our personality in the office.
In this interactive presentation, Archdall used role plays and group exercises to demonstrate the importance of communication and how it can either positively or negatively impact our relationship with others. By becoming more self-aware and “other-aware,” we can reduce communication barriers and develop trusting relationships.
Archdall also examined and highlighted several approaches to help improve workplace communication:
- Demonstrating respect by being open and paying more attention to our thoughts and feelings
- Moving beyond task-based relationships and becoming more convincing to others
- Striking the right balance between self-interest and others’ interests in conflict and negotiation
- Giving constructive feedback by remaining aware and controlling our assumptions
- Asking for clarifications when receiving feedback and using the information as a source of growth
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