How to Communicate Better at Work

In our professional and personal life, effective communication is key to success and happiness. Without open communication, we cannot build lasting relationships and thrive in the workplace.

On August 29, AmCham Taipei’s Advanced Learning Lab invited David Archdall, Teaching Faculty of The School of Life and Co-founder of Abbey Road English, to hold a half-day workshop on “How to Communicate Better at Work.” The workshop, held in the Chamber’s Lincoln Room, addressed some of the greatest challenges we face in modern workplace communication and considered the various facets of our personality in the office.

In this interactive presentation, Archdall used role plays and group exercises to demonstrate the importance of communication and how it can either positively or negatively impact our relationship with others. By becoming more self-aware and “other-aware,” we can reduce communication barriers and develop trusting relationships.

Archdall also examined and highlighted several approaches to help improve workplace communication:

  • Demonstrating respect by being open and paying more attention to our thoughts and feelings
  • Moving beyond task-based relationships and becoming more convincing to others
  • Striking the right balance between self-interest and others’ interests in conflict and negotiation
  • Giving constructive feedback by remaining aware and controlling our assumptions
  • Asking for clarifications when receiving feedback and using the information as a source of growth

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Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.

Asia Silicon Valley Project: Innovation and Entrepreneurship at Taiwan

In today’s knowledge-based economy, scientific and technological innovation has become a key driver of economic growth and national progress. For this reason, Taiwan’s Ministry of Science and Technology (MOST) is trying hard to facilitate stronger links between academic research and industrial development.

AmCham Taipei’s Technology Committee held a luncheon at the W Hotel Taipei on August 18, inviting Minister of Science and Technology Chen Liang-Gee to introduce the Asia Silicon Valley Project and discuss how MOST is fostering an innovative and entrepreneurial spirit to encourage creativity in science and technology.

Chen explained that to connect Taiwan to global tech clusters and create new industries for the next generation, MOST will be implementing the following programs:

  • Establish a comprehensive Internet of Things (IoT) value chain by collaborating with key players in the ecosystem – including chip and device makers, and software and network service providers – to integrate hardware advantages into smart applications.
  • Foster Taiwan’s startup and entrepreneurship ecosystem by working with universities and helping top local talent establish professional networks with Silicon Valley to boost Taiwan’s academic and industrial competitiveness at the international level.
  • Develop an innovation and entrepreneurship ecosystem by linking select Taiwan startups with Silicon Valley to offer training and resources, as well encourage mutual long-term partnership.

From left to right: AmCham’s Technology Committee Co-Chair, Revital Shpangental Golan, CEO, Anemone Ventures; Chen Liang-Gee, Minister of Science and Technology of Taiwan; Andrea Wu, AmCham Taipei President; and AmCham’s Technology Committee Co-Chair, Connie Wang, Director, Corning Advanced Technology Center, Corning Display Technologies Taiwan.

In the near future, the Ministry will set up an artificial intelligence and robotics production base as part of wider government efforts to foster the AI industry and bolster Taiwan’s competitiveness in smart manufacturing. The Ministry will also aim to develop IoT technologies while building a complete innovation and entrepreneurial ecosystem under the Asia Silicon Valley Development Plan. The plan will also focus on IoT security, augmented and virtual reality, artificial intelligence applications, self-driving vehicles, and mobile lifestyles. These efforts will be combined with the New Southbound Policy to take advantage of new economic trends and opportunities.

Interested in attending our events? Join us at other upcoming events, click here.

Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.

Workshop on 醫療器材優良流通規範(GDP)說明會

AmCham Taipei Medical Devices Committee held a luncheon on August 9 at The Sherwood Taipei to discuss and strengthen understanding of Good Distribution Practice (GDP) for Medical Devices.

Workshop title: 醫療器材優良流通規範(GDP)說明會

*This event was conducted in Mandarin. 本次活動將以中文進行。

衛生福利部食品藥物管理署(食藥署)已於104年6月18日公告我國醫療器材優良流通規範(Good Distribution Practice, GDP),來健全醫療器材販賣業者之管理,並維護醫療器材產品上市後流通安全,以確保醫療器材儲存、運輸、配送與販售過程中,產品品質符合原製造業者之規定要求。

為加強商會會員對於GDP之了解,並希望內容方向更切合在台外商公司,台北市美國商會邀請到金屬工業研究發展中心驗證組 蕭工程師蒞臨說明會擔任主講人,內容將介紹我國醫材GDP目前推動情形、GDP規範條文等相關說明,並邀請食藥署風管組 王副組長淑芬及 陳簡任技正瑜絢與會參與討論及接受提問,歡迎會員踴躍參加。

When: August 9, 2017 (9 AM – 12 PM)

Where: The Sherwood Taipei

Speaker: 蕭碧瑩 – 財團法人金屬工業研究發展中心 驗證組 工程師

From left to right: 陳簡任技正瑜絢-衛生福利部食品藥物管理署風管組、王副組長淑芬-衛生福利部食品藥物管理署風管組蕭碧瑩工程師 – 財團法人金屬工業研究發展中心驗證組, Cerline Tsai, AmCham Medical Devices Committee Task Force Leader, Manager, RA/QA & Reimbursement, Abbott Vascular

Interested in attending our events? Join us at other upcoming events, click here.

Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.

Panel Discussion on Enforcement of Labor Inspection

AmCham Taipei’s Human Resources Committee conducted a Chinese-language panel discussion on “The Enforcement of Labor Inspection” at The Howard Plaza Hotel Taipei on August 3. Aimed at enhancing understanding of amendments to the Labor Standards Act and the enforcement of labor inspections, the program featured inspection office chiefs from the Taipei City, New Taipei City, and Taoyuan City government who addressed their offices’ practices in four key areas: 1) the responsibility of labor inspectors, 2) the inspection process, 3) overtime reporting policy, and 4) attendance recordkeeping.

Moderators:

  • Seraphim Ma, AmCham Governor & HR Committee Co-Chair; Senior Partner, Baker & McKenzie
  • Vickie Chen, AmCham HR Committee Co-Chair; Head of Human Resources, Standard Chartered Bank (Taiwan) Ltd.

Guest Panelists:

  • Chiang Ming-chih, Director, Labor Inspection Office, Taipei City / 臺北市勞動檢查處 江處長明志
  • Hu Hua-tai, Director, Labor Standards Inspection Office, New Taipei City / 新北市政府勞動檢查處 胡處長華泰
  • Chou Hsien-Ping, Director, Office of Labor Inspection, Taoyuan City /桃園市政府勞動檢查處 周處長賢平

From left to right: Moderator Vickie Chen, AmCham’s HR Committee Co-Chair, Head of Human Resources, Standard Chartered Bank (Taiwan) Ltd.; Director Chou, Office of Labor Inspection, Taoyuan City; Director Hu, New Taipei City Labor Standards Inspection Office; Director Chiang, Taipei City Labor Inspection Office; Moderator Seraphim Ma, AmCham Governor & HR Committee Co-Chair, Senior Partner, Baker & McKenzie.

AmCham Taipei’s Human Resources Committee has raised a number of issues to the Ministry of Labor (the labor authority) that have emerged as a result of amendments to the Labor Standards Law (LSL) passed in December 2016. The Committee presented five issues in the 2017 Taiwan White Paper as key areas of concern for its members, who hope to see greater flexibility and predictability in employment laws in Taiwan.

To read the full Human Resources position paper, click here.

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Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.

Advanced Learning Lab: How to Organize Information Logically

Consider the number of presentations, reports, and emails you watch and read in a week. Each is packed with information: more words and data than you probably care to see. Think of how much time and effort—and misunderstanding—you and your people could save if that information was organized simply, clearly, and logically?

On July 26th, William Zyzo, Managing Director of Z&A Knowledge Solutions held a half-day workshop entitled “How to Organize Information Logically” for AmCham Taipei’s Advanced Learning Lab in the Chamber’s Lincoln Room. In the session, Zyzo shared useful tools and methods on organizing complex business information in digital form — whether that information is placed in an email, document, or presentation slide.

Through case studies and hands-on group exercises, Zyzo introduced the process of organizing information in a way that is not only emotionally appealing but also logically sound, using powerful forms including diagrams, maps, charts, tables, and text. Attendees learned the importance of reducing cognitive load and presenting information in a way that persuades and influences the audience. Throughout the session, Zyzo challenged and encouraged attendees to ask the following questions to determine whether information is well organized:

  • Are the ideas presented using a familiar form?
  • What is the organizing principle?
  • What is the logic: objective or subjective?
  • Which of the seven visualizers are used to visualize the elements?

Interested in attending our events? Join us at other upcoming events, click here.

Note: AmCham events are intended primarily for AmCham members and their guests. Many events are open to members’ guests and other non-members, but the attendance of any non-member must be approved in advance. AmCham reserves the right not to admit a non-member to any event without explanation.