Job Opportunity: Relocation Consultant at Santa Fe

An exciting job opportunity that involves visiting customers, creating quotation and sales, as well as managing the logistics for international moves in and out of Taiwan. Interested applicants, please send a cover letter and resume to Chris Collins at chris.collins@santaferelo.com.

Responsible to:

  • Corporate Services Manager
  • Moving & Relocation Division

Relief Persons:

  • Customer Service Representative (CSR)
  • General Manager – Sales & Marketing
  • Moving & Relocation Division

General Duties

  • Handle inquires for potential customers moving into Taiwan and Third-Country Moves between countries other than Taiwan, whereby Santa Fe is the “booking agent”.
  • Handle online inquiries for outbound quotations received via our website or sales email address, where no survey is required. If confirmed, would need to pass to the customer service team for handling.
  • Perform physical surveys at customers house.
  • Set-up pre-move surveys with overseas agents, receive results and prepare quotations, follow-up and perform sales function until move is awarded.
  • Answer client questions relating to quotation and make every effort to help win business.
  • In addition to household goods moving, offer to assist with other relocation needs such as home search, school search orientation, visa & immigration etc.
  • Use Move Manager system to enter inquiries, quotes, and jobs.

Confirmed moves

  • Answer client questions relating to moves such as timing, process, documentation etc., and provide additional information to clients when necessary.
  • Phone clients within 24 hours to confirm receipt of the Acceptance Form / Approval Form / Purchasing Order to thank them for the business and take the move to the next stages.
  • Send detailed instructions to overseas agents and continually liaise with agents to monitor status of move.
  • Liaise with relevant sales colleagues to keep them informed of move status.
  • Phone client the day before moving date to confirm the moving arrangements.
  • Enter all relevant details in Move Manager system.
  • Issue invoice according to Credit Policy.
  • Liaise with other departments (sales, traffic, relocation services) as required for each client to ensure good communication and service delivery.

Other Sales Responsibilities

  • Actively promote wide range of Relocation Services to inbound and third-country clients.  Continually try to “up-sell” additional services using creativity and when appropriate discounts on one service to encourage use of another.
  • Promote Santa Fe’s other areas of business where ever possible (Record Management, General Cargo, Special Cargo, Projects, Travel).

Liaison:
Corporate Accounts, Individual Customers, Office Personnel, Warehouse Personnel, Overseas Agents, Local Contractors, etc.

Can Relieve:

  • Corporate Services Manager
  • Moving & Relocation Division
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