15F, 156 Zhongshan Rd., Sec. 1, Banciao City District, New Taipei City, Taiwan, 22065
We intend to be the recognized leader in service excellence among all companies – not just elevator companies – worldwide. We will inspire our customers’ total confidence through exceptional service that earns us 100% of their business, 100% of the time.
#1 IN SERVICE
Service excellence is more than what we provide, it’s how we think and act. It’s not just “fixing a problem” or performing routine maintenance, it’s the “smile” in the voice on the phone, the prompt response to a request and the drive to always improve. It’s how we work with one another and how we work with our customers and the riding public.
We believe that service excellence begins with each employee’s commitment to improve the things—no matter how small—that are in their control. By keeping an “at your service” attitude and striving to exceed our customers’ and each other’s expectations, we are working hard to become a benchmark for superior service—not just for elevator companies, but for all companies worldwide.
OUR VALUES—PRINCIPLES THAT GUIDE OUR WORK BEHAVIOR
Our culture is rooted in the core values of Otis. These values are the pillars of our business. They define who we are and guide every decision we make.